Frequently Asked Questions
Frequently Asked Questions
Shipping & Delivery
Do you ship orders during weekends?
We process and ship orders Monday through Friday during regular business hours. Orders placed over the weekend will be processed and shipped first thing Monday morning.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US. You'll receive a tracking number once your order ships.
Do you offer expedited shipping?
Yes! We offer express shipping options at checkout for faster delivery.
Orders & Returns
Can I change my shipping address after placing an order?
If you need to change your address, please contact us as soon as possible. We can update it if your order hasn't shipped yet.
What is your return policy?
We accept returns within 30 days of purchase for unworn items in original condition with tags attached.
How do I track my order?
You'll receive a tracking number via email once your order ships. You can use this to track your package on our website or the carrier's site.
Products & Sizing
How do I find the right size for my pet?
Check our size guide on each product page. Measure your pet's chest, neck, and length for the best fit.
Are your products safe for all pets?
All our products are made with pet-safe materials. Always supervise your pet with new items and remove if damaged.
Do you offer custom sizing?
Contact us for custom sizing options - we're happy to help find the perfect fit for your furry friend!
Contact & Support
How can I contact customer service?
You can reach us through our contact form, email, or live chat during business hours Monday-Friday.
Do you have a physical store?
We're currently an online-only retailer, but we're always here to help with any questions!
Have a question not answered here? Contact us - we're always happy to help!